Optimise your Profit with Contact Center Gamification

Optimise your Profit with Contact Center Gamification

Gamification aims to increase motivation, loyalty, competition, teamwork, productivity, and fun in your Contact Center.

Workforce Management across all Engagement Channels

Workforce Management across all Engagement Channels

Agents, Shifts and Business Rules Similarly to OneSupervisor, the OneBackOffice is OneContact WFO’s kryptonite. In this module you are allowed to define which contact centres’ runtime data will be gathered and manage teams, agents, services, shifts, skills, holidays, absences, business rules and ultimately define the reporting procedures. Using the Entities View it’s possible to manage […]

Next Generation IP PBX Solution

Next Generation IP PBX Solution

The next generation IP PBX Solution OneContact PBX is a powerful multi-tenant SIP Based IP PBX solution that provides flexibility and easy browser based management of all tenants, with fixed mobile convergence between mobile, physical and soft phones.     OneContactPBX Features Solution IP-PBX 100% SIP based Multi-Tenant: Supports multiple clients and sites Integrates with […]

OMNI Channel Cloud Contact Center Solution

OMNI Channel Cloud Contact Center Solution

OneContact CC is a multimedia, OMNI Channel contact center solution, IP-based, offering a complete and integrated communications management for voice, video, email, instant messaging, and social networks (Facebook and Twitter).