Gamification aims to increase motivation, loyalty, competition, teamwork, productivity, and fun in your Contact Center.
Agents, Shifts and Business Rules Similarly to OneSupervisor, the OneBackOffice is OneContact WFO’s kryptonite. In this module you are allowed to define which contact centres’ runtime data will be gathered and manage teams, agents, services, shifts, skills, holidays, absences, business rules and ultimately define the reporting procedures. Using the Entities View it’s possible to manage […]
The next generation IP PBX Solution OneContact PBX is a powerful multi-tenant SIP Based IP PBX solution that provides flexibility and easy browser based management of all tenants, with fixed mobile convergence between mobile, physical and soft phones. OneContactPBX Features Solution IP-PBX 100% SIP based Multi-Tenant: Supports multiple clients and sites Integrates with […]