Logo Collab

OneContactCC_logoOneContact CC is a multimedia, OMNI Channel contact center solution, IP-based, offering a complete and integrated communications management for voice, video, email, instant messaging, and social networks (Facebook and Twitter).

Its architecture is based 100% on SIP standard and meets the needs for a more flexible, scalable and profitable contact center. Fully developed by Collab, this multimedia suite allows the existence of several contact centers connected in a distributed model. The OneContact ensures the implementation of new business models, such as hosting and co-sourcing – reducing total cost of ownership compared to traditional applications.


OneContactPBX_logo

OneContact PBX is a powerful multi-tenant SIP Based IP PBX solution that provides flexibility and easy browser based management of all tenants, with fixed mobile convergence between mobile, physical and soft-phones.

  • Solution IP-PBX 100% SIP based
  • Multi-Tenant: Supports multiple clients and sites
  • Integrates with fixed and mobile networks, soft-phones and telephones
  • Compatible with PBX digitales (via connexion SIP)
  • Unified Web Interface for provisioning and reports
  • Intelligent Routing for incoming calls (services groups, voicemail, etc.)
  • Personalised numbering plans for outbound calls
  • Mobile Extensions for iPhone, iPad and Android (OneContact PBX Mobile)

OneContactWFO_logo

OneWorkForce offers contact centers a complete, web-based, workforce management (WFM) suite with stunning user interfaces. Managing the allocation of agents is critical to ensure that contact center performance is optimised.
collab_onecontactwfo_01The suite is divided into several modules that together encompass all WFM requirements from historical data analysis and forecasting, to staffing and schedule generation, as well as real-time monitoring and reporting.
In addition, OneContact WFO provides an experimental area in which multiple hypothetical “what-if” scenarios can be tested and their impacts immediately analysed.
OneContact WFO easily integrates with all the leading contact center solutions.


%d bloggers like this: