Products
Services
Contactonics Pte Ltd is a contact center consulting and technology distribution firm in SEA. We specialise in delivering customer-focused business strategy, operations and technology services and technology for enterprises of all sizes. Contactonics Serices works closely with clients to build world class, differentiated contact centers. We combine deep market expertise with hands-on contact center experience to provide tactical and strategic recommendations that yield quantifiable benefits for your company and your customers.
Contactonics Services offers a wide range of customised consulting offerings that we tailor to meet the unique needs and challenges of each client. Our highly skilled professionals work with you to identify a program that best meets your needs. We deliver results because we address all aspects of your contact center – staff engagement, best practices, operational analysis, process improvement strategies, and technology analysis and recommendations. Read more about our services
Who we are
As a Provider of Contact Center and Back Office Services Contactonics supports the multiple languages of South Asia as well as English for global clients. Utilising cutting edge Technology and People Management practices Contactonics provides small to medium enterprises with the ability to service their customers with world class levels of service at pricing competitive with much larger operations.
Contactonics is able to meet our client’s need for as a single source delivery partner of services, technology, and training through a strong coalition of technology leaders, services providers and visionaries thus presenting an end-to-end solution that creates real customer benefit. This flexible Coalition approach allows Clients to focus on the need at hand and only pay for services as / when needed.
Established in 2015 by a group coming from various premier Contact Center Operators, our vision is to be the leader in Contact Center Technology Delivery in the region.
With a combined contact center industry experience of 50+ years, we aim to break new ground in providing innovative solutions for our clients partners, with an eye towards using practical, efficient and cost-effective methods, products and services.
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Our Partners
Agent Balance, s.r.o.
Hviezdoslavova 1008/7
040 01 Košice, Slovak Republic
agentbalance.com
